Privacy Policy

Ramsford Cruise operates ramsfordcruise.com and the Cruise Butler managed service. References to "we", "us", or "Ramsford Cruise" in this policy refer to the Ramsford Cruise business and its operators.

For data enquiries, contact us at: privacy@ramsford.ai

**On this website (ramsfordcruise.com):** - Contact details you submit via the "Request Demo" form: full name, company or cruise line name, work email address, and any message you choose to include. - Standard server and access logs (IP address, browser type, pages visited, referrer) retained for security and performance monitoring.

**Through the Cruise Butler service (for cruise operators):** - Guest interaction data generated during active voyages: messages exchanged with the butler, preferences stated, and service requests made. - This data is processed on behalf of the cruise operator (the data controller) under a Data Processing Agreement.

Information submitted via the demo request form is used solely to: - Respond to your enquiry and schedule a product demonstration. - Send relevant product communications if you have indicated interest. You may opt out at any time.

We do not sell, rent, or share your contact details with third parties for marketing purposes.

When Cruise Butler is deployed for a cruise operator, guest interaction data is: - Processed only to deliver the butler service during the active voyage. - Not used to train AI models or shared with other cruise operators. - Not retained beyond the agreed data retention period set out in the operator's Data Processing Agreement. - Handled in accordance with applicable regulations including GDPR (for EU guests) and the cruise operator's own privacy commitments to their guests.

Guests seeking information about how their data is handled should contact the cruise line directly.

Demo enquiry data is retained for up to 24 months from the date of submission or until you request deletion.

Operator and guest data retention terms are specified in each operator's Data Processing Agreement. Operators may request deletion at any time by contacting us.

Depending on your jurisdiction, you may have the right to: - Access the personal data we hold about you. - Request correction of inaccurate data. - Request deletion of your data. - Object to or restrict certain processing. - Receive a portable copy of your data.

To exercise any of these rights, contact us at privacy@ramsford.ai. We will respond within 30 days.

ramsfordcruise.com uses no third-party tracking cookies or advertising pixels. We use no analytics tools that fingerprint individual visitors. Standard server logs are used for security and performance purposes only.

Data submitted via this website is transmitted over HTTPS. Ramsford Cruise applies industry-standard security controls to all systems that process personal data. We conduct periodic security reviews and hold all operators to equivalent standards in their Data Processing Agreements.

We may update this policy periodically. Material changes will be noted on this page with an updated effective date. Continued use of ramsfordcruise.com or the Cruise Butler service after changes are published constitutes acceptance of the revised policy.

For privacy-related enquiries, data subject requests, or Data Processing Agreement matters:

**Email:** privacy@ramsford.ai **General contact:** contact@ramsford.ai